FREQUENTLY ASKED QUESTIONS

  • If you have a vdrus.com account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm will ship the next business day. For Rush shipping, orders placed Monday-Friday before 2pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). If you need further assistance, please send us an email.

  • Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via support@vdrus.com for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

  • We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 7 days of purchase. We do not accept returns from 3rd party retailers.

  • Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

  • Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives.

  • You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address.

  • Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to are added once you enter your address at checkout.

  • We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.