SHIPPING POLICY

VIADELLEORSE Shipping Policy:


At VIADELLEORSE, we are committed to providing you with exceptional service and high-quality products. Please review our shipping and return policy below for a seamless shopping experience.


Shipping Policy:

  •         Order Processing: Orders are processed within 1-2 business days after payment confirmation.
  •         Shipping Methods: We offer reliable shipping options, including standard and expedited delivery, to domestic locations. Currently we do not ship to PO Boxes.
  •         Shipping Time: Delivery times may vary based on your location and chosen shipping method. You will receive a confirmation email with tracking information once your order is shipped.
  •         Shipping Charges: Shipping charges are calculated at checkout based on your location and preferred shipping method.
  •                 Shipping Rate & Delivery: *All shipments are sent from Los Angeles, CA. Orders ship between Monday through Fridays excluding federal holidays.
  •                 Standard Shipping: Transit time - 3 to 5 Business days      Cost: $8.95
  •                 Rush Shipping: Transit time - 1 to 3 Business days.            Cost: $35


VIADELLEROSE Return Policy:


At VIADELLEROSE, we strive to ensure your satisfaction with every purchase. Please review our return policy below for detailed information on returning items.


1. Return Eligibility:

  • Items must be returned within 7 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items such as personalized, custom-made, or final sale items may not be eligible for return. Please check the product description for specific return eligibility.

2. Restocking Fee:

  • A restocking fee of $9 will be applied to all eligible returns. This fee covers the cost of processing returns and restocking the items.

3. Return Process:

  • Contact our customer service team at support@vdrus.com to initiate the return process.
  • Pack the item securely in its original packaging, including all accessories and tags.
  • Include a copy of the original invoice in the package.
  • Ship the item to the address provided by our customer service team.

4. Refund Processing:

  • Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method, minus the $9 restocking fee.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@vdrus.com with your order number and a description of the issue. We will arrange for a replacement or refund, and return shipping costs will be covered by VIADELLEROSE.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, contact us at support@vdrus.com


Thank you for choosing VIADELLEROSE. If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team. We value your business and are here to provide excellent service throughout your shopping experience.